Our stores
Exchange
Alma en Pena accepts returns of its products within a maximum of 30 calendar days from the date of receipt, provided they are in perfect condition and have not been used. Returns are free of charge.
Important: If you want to exchange more than one item and ship the products separately (in different packages or at different times), a fee of €6 will be charged per shipment. Items to be returned must be in perfect condition and in the same condition as when they were received. Alma en Pena reserves the right to refuse late returns if the item is not in the same condition as when it was shipped or if it does not comply with our return policy. We will not issue a refund if the product has been used.
Exchanges and returns for online orders are not accepted at any El Corte Inglés store.
If you exchange the item for a more expensive model, you will receive an email asking you to pay the difference and complete the new order.
United Kingdom and the Canary Islands: In the event of a return, the customer is responsible for paying the applicable taxes and customs duties in accordance with current legal regulations. For this shipment, the invoice amount in euros is considered the declared value for customs purposes. The customer is responsible for the shipping costs associated with the return. If no exchange is made, the customer will also be charged 6 euros per returned order.
EXCHANGE OF SHOES AND/OR ACCESSORIES
To request an exchange for shoes or accessories, you must visit the Alma en Pena exchange and return portal: https://returns.reveni.io/almaen-pena
Enter the order number and the email address you used when making the purchase. Follow the platform's instructions to change the size, color, or style. You have two options for making an exchange:
Home:
*Spain (mainland, Balearic Islands, and Canary Islands) via Correos.
1. Once you have selected this return method on the portal, follow the instructions to continue the process. You will receive a label via email. It is not necessary to affix this label to the package, but it is recommended.
2. Pack the products in their original packaging or similar packaging. Remember to remove the old labels.
3. Give the package to the carrier when they come to pick it up.
* International: This method is not available for international shipments.
Drop-off location:
* Spain (mainland, Balearic Islands, and Canary Islands) via Correos.
After you select this exchange method on the portal, follow the instructions to continue the process. You will receive a shipping label via email, which you should keep for your records.
Pack the products in their original packaging or similar packaging. Remember to remove the old labels.
Go to the nearest post office and present the label you received by email.
*International shipping via DHL.
Pack the products in their original packaging or similar packaging. Remember to remove the old labels.
After you select this return method on the portal, follow the instructions to continue the process. You will receive a label via email that you must print out and affix to the package.
Go to any DHL drop-off location and drop off the package.
CLOTHING EXCHANGE.
To request an exchange for an item of clothing, you must visit Alma en Pena's exchange and return portal: https://returns.reveni.io/almaen-pena-2
Enter the order number and the email address you used when making the purchase. Follow the steps shown on the platform. You have two options for making the exchange:
Home
* Spain ( mainland, Balearic Islands, and Canary Islands) and internationally.
1. After you've selected this exchange method in the portal, follow the instructions to continue the process.
2. Pack the products in their original packaging or similar packaging. Remember to remove the old labels.
3. Give the package to the GLS courier when he or she picks it up.
Drop-off location:
* Spain ( mainland, Balearic Islands, and Canary Islands)
1. After selecting this exchange method on the portal, follow the instructions to continue the process. You will receive a QR code from GLS via email, which you must keep.
2. Pack the products in their original packaging or similar packaging. Be sure to remove the old labels.
3. Go to a GLS drop-off location and show the QR code you received by email, along with your ID card, NIE, or passport.
* International
1. After selecting this exchange method on the portal, follow the instructions to continue the process.
2. Pack the products in their original packaging or similar packaging. Be sure to remove the old labels. You will receive a label via email that you must print out and affix to the package.
3. Drop off the package at a GLS drop-off location.
EXCHANGE OF SHOES, ACCESSORIES, AND CLOTHING
If you placed an order that included both clothing and shoes or accessories, you can request an exchange and/or return through the following portal: https://returns.reveni.io/almaen-pena.
Follow the steps listed above under “Exchanging Shoes and/or Accessories.”
You must pack all items to be returned into a single package so that they arrive at our facility in a single shipment. If you ship the products separately (in different packages or at different times), a fee of €6 will be charged per shipment.
