Returns

Alma en Pena accepts returns of its products within a maximum of 30 calendar days from the date of receipt, provided they are in perfect condition and have not been used. Returns incur a fee of €6 per order (VAT included), which will be deducted from the refund.

Important: If you ship the products separately (in different packages or at different times), a fee of €6 will be charged for each shipment.

The refund, minus any applicable fees, will be issued within 10 business days of receipt at our warehouse.

Items must be in perfect condition and in the same condition as when they were received. Alma en Pena reserves the right to refuse returns after the deadline if the item is not in the same condition as when it was shipped or if it does not meet our return policy. We will not issue a refund if the product has been used.

Returns for online orders are not accepted at any El Corte Inglés location.

UK AND CANARY ISLANDS: In the event of a return, the customer is responsible for paying the applicable taxes and customs duties, in accordance with current legal provisions. For this shipment, the invoice amount in euros will be used as the declared value for customs purposes. The customer is responsible for the return shipping costs. Additionally, if no exchange is made, the customer will be charged 6 euros per returned order.

RETURNS OF FOOTWEAR AND ACCESSORIES

To request a return of shoes and/or accessories, you'll need to log in to the Alma en Pena website:https://returns.reveni.io/almaen-pena

You'll need to enter your order number and the email address you used to make the purchase. Followthe steps provided by the platform.

You have three options for returning a product:

Delivery:

* Spain ( Mainland, Balearic Islands, and Canary Islands) via Correos

1. Once you've selected this return method on the website, follow the instructions to continue the process. You'll receive a shipping label via email. You don't have to attach it to the package, although it is recommended.
2. Pack the products in their original packaging or similar packaging. Remember to remove any old labels.
3. Give the package to the carrier when they come to pick it up.

* International: This method is not available for international customers.

Delivery location:

* Spain ( Mainland, Balearic Islands, and Canary Islands) via Correos

1. Once you've selected this exchange method on the website, follow the instructions to continue the process. You'll receive a shipping label via email, which you should keep.
2. Pack the products in their original packaging or similar packaging. Remember to remove any old labels.
3. Go to your nearest post office and show the label you received by email.

*International shipping with DHL.

1. Pack the products in their original packaging or similar packaging. Remember to remove any old labels.
2. Once you've selected this return method on the website, follow the instructions to continue the process. You'll receive a shipping label via email that you'll need to print and attach to the package.
3. Stop by any DHL convenience location and drop off your package.

Stores: Items purchased online may be returned at any of our physical stores.

1. Please provide our staff with your order number and hand over the item you wish to return. We will verify that the item meets the return criteria.
2. Once the return has been processed in-store, you will receive an email confirming the refund for the returned items. The amount will be credited to the same payment method used for the purchase.

- Madrid: 34 Ayala St., at the corner of Lagasca St., 28001, Madrid
- Málaga: 1 Strachan St., corner of Marqués de Larios, 29015 Málaga
- Marbella: Ojén Highway, La Cañada Retail Park, Store: 78, 29600
- Seville: 1–3 Rioja St., Old Town, 41001. Seville

CLOTHING RETURNS

To request a return for a clothing item, you'll need to go to Alma en Pena's exchanges and returns portal: https://returns.reveni.io/almaen-pena-2

You'll need to enter your order number and the email address you used to make the purchase. Follow the steps provided by the platform. You have three options for returning the item:

Home Delivery

*Spain (Peninsula, Balearic Islands, and Canary Islands) and International

1. Once you have selected this exchange method on the portal, follow the instructions to continue with the process.
2. Pack the products in their original packaging or similar packaging. Remember to remove any old labels.
3. Hand the package over to the GLS carrier when they come to pick it up.

Delivery location:

* Spain (Mainland, Balearic Islands, and Canary Islands)

1. Once you've selected this exchange method on the portal, follow the instructions to continue the process. You'll receive a QR code from GLS via email, which you should keep.
2. Pack the products in their original packaging or similar packaging. Remember to remove any old labels.
3. Go to a GLS location and show the QR code you received by email along with your ID card/NIE/passport

* International

1. Once you have selected this exchange method on the portal, follow the instructions to continue with the process.
2. Pack the products in their original packaging or similar packaging. Remember to remove any old labels. You'll receive a label via email that you'll need to print and attach to the package.
3. Stop by a GLS location to drop it off.

Stores: Items purchased online may be returned at any of our physical stores.

1. Please provide our staff with your order number and hand over the item you wish to return. We will verify that the item meets the return criteria.
2. Once the return has been processed in-store, you will receive an email confirming the refund for the returned items. The amount will be credited to the same payment method used for the purchase.

- Madrid: 34 Ayala St., at the corner of Lagasca St., 28001, Madrid
- Málaga: 1 Strachan St., corner of Marqués de Larios, 29015 Málaga
- Marbella: Ojén Highway, La Cañada Retail Park, Store: 78, 29600
- Seville: 1–3 Rioja St., Old Town, 41001. Seville

RETURN JOINT FOR FOOTWEAR AND CLOTHING
If you placed an order that included clothing as well as footwear or an accessory, you can request an exchange and/or return through the following portal: https://returns.reveni.io/almaen-pena.

Follow the steps listed above under "Exchanging Shoes and/or Accessories."

You'll need to pack all the items you're returning into a single package so they're received in one shipment. If you send the products separately (in different packages or at different times), a fee of €6 will be charged for each shipment.