Purchase conditions


www.almaenpena.com and www.almaenpena.es (hereinafter, the Website) is a website owned by ALMA EN PENA, S.L., hereinafter THE OWNER, with CIF / NIF No.: B02408011 and registered office at: Calle Cabo Machichaco, Nº73, C.P. 28290 - Las Rozas De Madrid (Madrid).

The access, reproduction and use of the services of the Web requires the prior acceptance of the current Conditions of Use at any time; THE OWNER reserves the right to modify said Conditions when it deems appropriate, by publishing the new text on the Web.

It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web; In case of not being satisfied with them, we beg you, refrain from using it.


The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except with regard to those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all the copies made (whatever the medium to which they are incorporated), granting on them only the rights of use that are described below. Any right that is not expressly assigned is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.

THE OWNER is also the sole owner of the graphic design and image of the Web, reserving the pertinent legal actions that may correspond against the persons who perform imitations or unfair uses thereof.

It is allowed:

• Web browsing, that is, access and display of the same in a device, being authorized any temporary or accessory reproduction, provided that it is not voluntary and forms an integral and essential part of the technology transmission process. Browsing certain sections of the Web requires prior registration.

• Benefit (after registration) of the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited:

• Any operations regarding the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.

• Any use outside the personal and private sphere, especially those that have commercial or professional purposes, including the sending of advertising or messages and the collection and processing of data from third parties.

• Any type of extraction, public communication and / or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation to any other work, including web pages, collections or databases. The publication in media of the materials susceptible to downloading the Press Room section is exempt from this prohibition.

• The removal, concealment or falsification of notices and warnings about the Intellectual or Industrial Property of the Web or any of the products provided through it.

• The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may prejudice the normal functioning of the Website, to other users or to any third party.

It is authorized the establishment of links and hyperlinks to the Web from other pages or websites, provided that they are not made in a way that harms the public and brand image of THE OWNER, the Web or any of the people and products to which reference is made in it. In the establishment of links to the Web, the use of techniques that imply confusion over the identity and ownership of the contents, such as framing or others, is expressly prohibited.

Is prohibited the establishment of links from websites or pages whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of the links is expressly forbidden the use of elements extracted from the Web, without the prior and express consent of THE OWNER.

Under no circumstances may links to the Website from third party websites or websites imply relations between THE OWNER and their owners, nor does it imply endorsement, sponsorship or recommendation by THE OWNER about them, so THE OWNER does not will be responsible at all regarding its content and lawfulness.


As a client or user of the Website, you agree to make appropriate use of the content and services offered through it and not to use them to:

1. Engage in illicit activities, illegal or contrary to good faith and public order.

2. Disseminate content or propaganda of a racist, xenophobic, pornographic nature that advocates terrorism or violates human rights.

3. Causing damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.

4. Disseminate contents that attempt against the image and reputation of THE OWNER or third parties.

5. Attempt against the rights of Intellectual Property, Industrial, image, honor or others that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being entitled to withdraw them when deemed appropriate.

The infringement of any of the rules contained in these Terms of Use and, most especially, of the provisions of this clause, will entitle THE OWNER to terminate it immediately as a user or subscriber of the Website.

We accept debit, credit card and paypal payments.


The Website uses Secure Socket Layers (SSL) for all electronic commerce transactions. SSL is a security system that guarantees that all the data you send us is safe. All of this is achieved through advanced encryption technology that works with Mozilla Firefox, Safari, Netscape Navigator (from version 2.0), Microsoft Internet Explorer (from version 3.0) and AOL (from AOL 3.0).

For you to be calm, keep in mind that it is safer to buy on the websites that have this security system than to use a credit card in restaurants and shops. Payment by card on our website offers maximum security.

We also accept payments through Paypal, Bizum, Amazon Pay, Apple Pay, Google Pay and Sequra (divide in 3 and pay later).


Our shippings are free of charge! We ship to: Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Eslovakia, Slovenia, Spain (mainland, Balearic Islands and Canary Islands*), Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania and Sweden.

Other countries contact: atencioncliente@almaenpena.es.

The delivery of orders oscillates between 2-6 days. We tell you the process since you make your order.

1. store confirms your order (usually within 24 hours)

2. The day following on-site messaging collects the order from the warehouse.

3. the next day the order is already on the way to your house.
* understanding that Saturdays, Sundays and holidays are not considered working days. Sometimes the order may be delayed from 1 or 2 days, since our service depends on a human chain where store, messaging and our own management is involved. We promise to try our best to make sure your order reaches you in the shortest possible time.

*Delivery might take longer for orders to the Canary Islands.

Important! Check your order as soon as possible and check that all this right. Returns within a maximum period of 14 days will only be accepted from the delivery of the order.

If your order consists of several items, it is possible that they are sent from different warehouses, and that they arrive on different dates


Consumers who purchase via the Internet have the rights granted by the European regulation for online shopping.

You can cancel your purchase online within 14 days, counting from the receipt of the product. To exercise your right, download this form, fill it in and send it to atencioncliente@almaenpena.es by email, or to Calle Cabo Norfeo nº 1, 28290 Las Rozas de Madrid, Madrid, by ordinary mail.

To make a return you must follow the following process:

1. You have a maximum period of 14 days from the delivery of the order to make the return.

2. You must send an email to atencioncliente@almaenpena.es, with the following details:

- Order numbers (they appear in the emails that we have sent to you when after the purchase).

- Indicate the product you want to return, in case there are several within that order.

- Reason for change.

3. Put the product back in its original box and wrap it before collection by the carrier.

In the Website we offer you two situations for your possible returns:

- Situation 1. If you are not 100% satisfied with your purchase.

For only €6 per article (VAT Included), we will send a MESSENGER to collect your order, so you do not have to travel to make the return, and we will proceed to refund the amount of the item subject to the return minus the cost of return.

- Situation 2. Error in shipping or product quality problems.

If this is your case, it is imperative that you send an email with photos of the tare, or problem of the shoe to
In this case the return will have no cost associated with any, and the customer can decide whether to receive the correct product or cancel your order and receive 100% of the amount of your purchase.

The refund of the amount, discounted the expenses where appropriate, will be made within a period of no more than 7 business days. The refund will be made througj the same means of payment used by the client for the initial transaction.

In case of withdrawal, the refund will be made through the same means of payment used by the customer for the initial transaction, and never after 14 calendar days after the consumer expresses his desire to exercise the right of withdrawal in accordance with article 107.1 RDL1 / 2007.

For health and hygiene reasons, we do not accept returns of costume jewelery.


In case you are not satisfied with our way of acting, you can access the online dispute resolution platform of the European Union. Please use this link: European Consumer Center.


To request a product change, the customer must contact customer service within 14 calendar days after receiving the order.

For reasons of health and hygiene, products that have been unsealed or used after delivery will not be accepted, so they must be in perfect condition and under the same conditions in which they were received.

To manage any exchange of products purchased in the Website the customer must contact our Customer Service by email: atencioncliente@almaenpena.es or through the telephone +34 917 325 958, whose schedule of attention to the public is of 8.30 to 20.30 on Monday, and 8.30am to 3.30pm from Tuesday to Friday.

The customer must indicate the order number and we will tell you exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.

The customer can cancel the order without any charge and without giving any reason, should contact as soon as possible with customer service on the phone: 916658462, or through the following email address: atencioncliente@almaenpena.es.

If the order has not left our stores, we will cancel it without problem, but if the order is already on the way, we will have to wait to receive it back and once confirmed the receipt of the same, the amount of the product will be refunded and return will be carried in the same form of payment used in the purchase.


The information or personal data you provide us will be treated in accordance with the provisions of the Privacy Policy. By making use of this web page, the processing of said information and data is consented and it is declared that all the information or data that you provide us are true and correspond to reality.


THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, may change, delete or add both the content and services provided through it, as the way in which they appear presented or located.

Although THE OWNER will make its best efforts to keep the information contained in the Web updated and free of errors, does not offer any guarantee regarding its accuracy and updating.
Neither is it possible to obtain any result or specific purpose, so access to and use of the Website is the exclusive responsibility of the users and customers.


THE OWNER will pursue the breach of these Terms of Use, as well as any improper use of the Website or its contents, the infractions of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all the actions, civil and criminal, that may correspond to it in Law.

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