Our stores
How can I contact you if I have any questions?
You can do it by chat, phone, mail or even through our social media channels Instagram and Facebook:
- Contact Form
- Phone: +34 917 325 958, Monday to Friday from 9:30 am to 3:30 pm
Can I pay cash on delivery or by bank transfer?
At the moment it is only possible to pay by credit card (Visa, Mastercard), Paypal, Bizum and Apple Pay.
In addition, you have the option to postpone the payment until you receive it by choosing the "SeQura Pay Later" option at no additional cost, or finance the amount with "SeQura Divide your Payment in 3, 6 or 12". For more information click here.
When will my order arrive?
All orders are shipped via Corres Express or SEUR. Once the order is shipped, delivery time is estimated between 2 and 7 days.
I have received my order, but one part is missing
If your order contains more than one item, it may be shipped from different warehouses and delivered in multiple shipments. If you haven't received the second shipment within 5 days of the first delivery date, please contact us using the contact form.
Is it safe to use my credit card to pay online?
Yes, the data is transmitted in SSL encrypted form to the payment platform, guaranteeing the security and instantaneousness of the data.
How can I return an item?
For Alma en Pena your satisfaction comes first. In the event that you change your mind after receiving your order or simply do not like it, you have a period of 30 working days from the date of receipt.
You may exchange it for another size or color, or exchange it for another item, as long as the product has not been used, damaged and is in perfect condition.
To learn more about our shipping and return policies, visit our Shipping and Returns section.
Is the return at the customer's expense?
For home pickups, €6 will be deducted from the total order amount for each order returned at the time of refund. We send a carrier to your home to pick up your package, so you don't have to worry about transportation.
If you make a subsequent purchase, i.e. an exchange of one item for another, the return is then free of charge on home collection.
Returns are free at our physical stores in Madrid, Málaga, Seville, and Marbella.
For orders from the Canary Islands and the UK, the return transport will be paid in full by the customer. Upon arrival at the warehouse, the full amount of the item will be refunded without additional costs.
For more information, click on " Exchanges and Returns."
How can I recover my password?
On the login page you can click on Recover my password. To change your password you only need to enter your e-mail address.
Can I request an invoice?
Yes. To get your invoice, please write to us using the contact form
SEQURA
For the "Get It Now, Pay Later":
You have 7 days to think it over, and if you don’t like it, you can return it. Best of all, it’s free for you. Sounds good, doesn’t it? Shop with seQura in a flash. No paperwork, no need to upload any documents, and immediate approval. Easy, fast, and secure.
- Select seQura as your payment method when you check out. Enter your ID number and cell phone number, and we'll confirm your purchase immediately. For security reasons, you may be asked to provide your card information.
- Receive your order, check it, and pay for it up to 7 days after it's shipped, at no additional cost. SeQura will send you an email with the payment date and method. If you have any questions, find the answers here.
Installment payments:
Choose to pay at your own pace, in installments that work best for you, with a small fixed monthly payment. Clear and transparent costs. Just 5 pieces of information and instant approval. Sounds good, doesn't it? Shop with seQura in a flash. No paperwork and no need to upload any documents. Easy, fast, and secure.
- Choose seQura as your payment method and select the number of installments when you complete your order.
- Fill in 5 details, and we'll confirm your purchase right away. Today, you only pay the first installment.
- Enjoy your purchase and pay with ease. Your payments will be processed automatically each month. If you have any questions, find the answershere.
