Our stores
How can I contact you if I have any questions?
You can do it by chat, phone, mail or even through our social media channels Instagram and Facebook:
- E-mail: atencioncliente@almaenpena.es
- Phone: +34 917 325 958, Monday to Friday from 9:30 am to 3:30 pm
Can I pay cash on delivery or by bank transfer?
At the moment it is only possible to pay by credit card (Visa, Mastercard), Paypal, Bizum and Apple Pay.
In addition, you have the option to postpone the payment until you receive it by choosing the "SeQura Pay Later" option at no additional cost, or finance the amount with "SeQura Divide your Payment in 3, 6 or 12". For more information click here.
When will my order arrive?
All orders are shipped via Corres Express or SEUR. Once the order is shipped, delivery time is estimated between 2 and 7 days.
I have received my order, but one part is missing
If your order contains more than one item, it is possible that it may be shipped from different warehouses and you may receive it in several deliveries. If after 5 days from the date of the first delivery you do not receive the second one, please contact us at atencioncliente@almaenpena.es.
Is it safe to use my credit card to pay online?
Yes, the data is transmitted in SSL encrypted form to the payment platform, guaranteeing the security and instantaneousness of the data.
How can I return an item?
For Alma en Pena your satisfaction comes first. In the event that you change your mind after receiving your order or simply do not like it, you have a period of 30 working days from the date of receipt.
You may exchange it for another size or color, or exchange it for another item, as long as the product has not been used, damaged and is in perfect condition.
For more information about shipping and return conditions, please visit our Shipping & Returns section.
Is the return at the customer's expense?
In home pickups will be deducted from the total amount of the order 6 € per item returned at the time of refund. We send a carrier to your home to pick up your package so you don't have to worry about transportation.
If you make a subsequent purchase, i.e. an exchange of one item for another, the return is then free of charge on home collection.
Returns are free of charge at our physical store at 34 Ayala Street in Madrid.
For orders from the Canary Islands and the UK, the return transport will be paid in full by the customer. Upon arrival at the warehouse, the full amount of the item will be refunded without additional costs.
How can I recover my password?
On the login page you can click on Recover my password. To change your password you only need to enter your e-mail address.
Can I request an invoice?
Yes, to get your invoice, please write to us at. atencioncliente@almaenpena.es.
SEQURA
For the Receive now pay later:
You have 7 days to think about it, and if you don't like it you can return it. And best of all, it's free for you... Sounds good, doesn't it? Make your purchases with seQura in a snap. No paperwork, no uploading of documents and immediate approval. Easy, fast and secure.
1. Choose seQura as your payment method at the end of your order, enter your ID and cell phone number and we will instantly confirm your purchase. It is possible that for security reasons your card details are requested
2,. Receive your orderReceive your order, check it and pay it up to 7 days after shipment, without any additional cost. SeQura will send you an email with the date and method of payment. If you have any doubts, solve them here. here.
Payment in installments:
Choose to pay at your own pace in the installments that best suits you for a fixed mini-fee per month. Clear and transparent costs. With only 5 pieces of information and instant approval, it sounds good, doesn't it? Make your purchases with seQura in a jiffy. No paperwork and no documents to upload. Easy, fast and secure.
1. Choose seQura as your payment method and select the number of installments at the end of your order.
