How can I contact you if I have any questions?
You can do it by chat, phone, mail or even through our social media channels Instagram and Facebook:
- E-mail: atencioncliente@almaenpena.es
- Phone: +34 917 325 958, Monday to Friday from 9:30 am to 3:30 pm
Can I pay cash on delivery or by bank transfer?
At the moment it is only possible to pay by credit card (Visa, Mastercard), Paypal, Bizum and Apple Pay.
Además, tienes la opción de posponer el pago hasta que lo recibes escogiendo la opción de “SeQura Paga Después” sin coste adicional, o bien financiar el importe con “SeQura Divide tu Pago en 3, 6 o 12”. Para más información consulta aquí.
When will my order arrive?
All orders are shipped via Corres Express or SEUR. Once the order is shipped, delivery time is estimated between 2 and 7 days.
I have received my order, but one part is missing
If your order contains more than one item, it is possible that it may be shipped from different warehouses and you may receive it in several deliveries. If after 5 days from the date of the first delivery you do not receive the second one, please contact us at atencioncliente@almaenpena.es.
Is it safe to use my credit card to pay online?
Yes, the data is transmitted in SSL encrypted form to the payment platform, guaranteeing the security and instantaneousness of the data.
How can I return an item?
For Alma en Pena your satisfaction comes first. In the event that you change your mind after receiving your order or simply do not like it, you have a period of 30 working days from the date of receipt.
You may exchange it for another size or color, or exchange it for another item, as long as the product has not been used, damaged and is in perfect condition.
For more information about shipping and return conditions, please visit our Shipping & Returns section.
Is the return at the customer's expense?
In home pickups will be deducted from the total amount of the order 6 € per item returned at the time of refund. We send a carrier to your home to pick up your package so you don't have to worry about transportation.
If you make a subsequent purchase, i.e. an exchange of one item for another, the return is then free of charge on home collection.
Returns are free of charge at our physical store at 34 Ayala Street in Madrid.
For orders from the Canary Islands and the UK, the return transport will be paid in full by the customer. Upon arrival at the warehouse, the full amount of the item will be refunded without additional costs.
How can I recover my password?
On the login page you can click on Recover my password. To change your password you only need to enter your e-mail address.
Can I request an invoice?
Yes, to get your invoice, please write to us at. atencioncliente@almaenpena.es.
SEQURA
Para el Recibe ahora paga después:
Tienes 7 días para pensártelo, y si no te gusta la puedes devolver. Y lo mejor, es gratis para ti.Suena bien, ¿no? Haz tus compras con seQura en un plis. Sin papeleo, sin subir ningún documento y con aprobación inmediata. Fácil, rápido y seguro.
1. Elige seQura como método de pago al finalizar tu pedido.Introduce tu DNI y móvil y al instante te confirmamos tu compra. Es posible que por motivos de seguridad se soliciten los datos de tu tarjeta
2,. Recibe tu pedido, compruébalo y págalo hasta 7 días después del envío, sin ningún coste adicional. SeQura te enviará un email con la fecha y modo de pago. Y a disfrutar.Si tienes dudas, resuélvelas aquí.
Pago fraccionado:
Elige pagar a tu ritmo en los plazos que más te convenga por una mini cuota fija al mes. Costes claros y transparentes. Con solo 5 datos y aprobación al instante.Suena bien, ¿no? Haz tus compras con seQura en un plis. Sin papeleo y sin subir ningún documento. Fácil, rápido y seguro.
1. Elige seQura como método de pago y selecciona la cantidad de cuotas al finalizar tu pedido.
