Our stores
Exchanges
ALMA EN PENA accepts exchanges of its products within a maximum of 30 calendar days from the date of receipt, provided they are in perfect condition and have not been used. Exchanges are free of charge.
Important: If you wish to exchange multiple items and send them separately (in different packages or at different times), a fee of €6 will be charged for each shipment. Returned items must be in perfect condition and in the same condition as when you received them. Alma en Pena reserves the right to refuse returns made after the deadline, if the item is not in the same condition as when it was shipped, or if it does not comply with our return policy. No refund will be issued if the product has been used.
Exchanges and returns of online orders are not accepted at any El Corte Inglés store.
If you exchange your item for a higher-priced model, you will receive an email allowing you to pay the difference so that the new order can be processed.
UNITED KINGDOM AND CANARY ISLANDS: In the event of a return, the customer is responsible for paying any applicable taxes and customs duties, in accordance with current legislation. For customs formalities, the declared value will correspond to the invoice amount in euros. The customer is responsible for return shipping costs. Additionally, if no exchange is made, a fee of €6 per returned order will be charged to the customer.
EXCHANGES OF SHOES AND/OR ACCESSORIES
To request an exchange for a shoe or accessory, please visit the Alma en Pena exchanges and returns portal:
https://returns.reveni.io/almaen-pena
You will need to enter your order number and the email address you used when making the purchase. Follow the steps provided by the platform. You can request a change in size, color, or style.
There are two options available for making an exchange:
AT HOME
- Spain (Mainland, Balearic Islands, and Canary Islands) via Correos.
Once you have selected this method on the portal, follow the instructions to continue the process. You will receive a shipping label via email. You are not required to attach it to the package, but it is recommended.
Pack the products in their original packaging or similar packaging. Be sure to remove any old labels.
Hand the package over to the carrier when they come to pick it up.
- International: Method not available for international transactions.
DROP-OFF POINT
- Spain (Mainland, Balearic Islands, and Canary Islands) via Correos.
Once you have selected this method on the portal, follow the instructions to continue the process. You will receive a label via email, which you should keep.
Please pack the products in their original packaging or similar packaging. Be sure to remove any old labels.
Go to your nearest Correos post office and present the label you received by email.
- International shipping with DHL.
Please pack the products in their original packaging or similar packaging. Be sure to remove any old labels.
Once you have selected this method on the portal, follow the instructions to continue the process. You will receive a shipping label via email, which you will need to print and attach to the package.
Then drop off the package at a DHL pickup location.
CLOTHING EXCHANGES
To request an exchange for an item of clothing, please visit the Alma en Pena exchanges and returns portal:
https://returns.reveni.io/almaen-pena-2
You will need to enter your order number and the email address you used when making the purchase. Follow the steps provided by the platform.
There are two options available for making an exchange:
AT HOME
- Spain (Mainland, Balearic Islands, and Canary Islands) and International.
Once you have selected this method on the portal, follow the instructions to continue the process.
Please pack the products in their original packaging or similar packaging. Be sure to remove any old labels.
Hand the package over to the GLS carrier when they pick it up.
DROP-OFF POINT
- Spain (Peninsula, Balearic Islands, and Canary Islands)
Once you have selected this method on the portal, follow the instructions to continue the process. You will receive a GLS QR code via email, which you should keep.
Please pack the products in their original packaging or similar packaging. Be sure to remove any old labels.
Go to a GLS location and present the QR code you received by email along with your ID card, residence permit, or passport.
- International
Once you have selected this method on the portal, follow the instructions to continue the process.
Please pack the products in their original packaging or similar packaging. Be sure to remove any old labels.
You will receive a label via email that you will need to print and attach to the package.
Then drop off the package at a GLS location.
EXCHANGE OF SHOES, ACCESSORIES, AND CLOTHING
If your order included both clothing and shoes or accessories, you can request an exchange and/or return through the following portal:
https://returns.reveni.io/almaen-pena
Please follow the steps listed above in the "Exchanges of Shoes and/or Accessories" section.
All items must be packed together in a single package so that they are received in a single shipment. If the products are shipped separately (in different packages or at different times), a fee of €6 will be charged for each shipment.
